Refund policy

This Return & Refund Policy applies to all fashion goods purchased through our Shopify store at https://vincecamuto.shop, including handbags, perfumes, flat shoes, tall boots, ankle short boots, sandals, earrings, necklaces, and all matching fashion accessories. By completing checkout, you fully acknowledge and agree to all terms laid out in this policy. All return, exchange, refund, damage and defect inquiries must be sent to info@vincecamuto.shop with your full order number and supporting visual evidence where required.

1. Order Cancellation Before Shipment

  1. Full cancellations are allowed within 24 hours after successful payment confirmation with zero administrative fees; a complete refund will be processed to your original payment method.
  2. Cancellation requests submitted between 24 hours and before order dispatch will incur a flat $9 handling fee deducted from your refund to cover packing and order processing labor.
  3. Once a shipping tracking number is generated and a shipment confirmation email is sent to your registered inbox, your order cannot be cancelled. You must follow our post-delivery return process instead.
  4. All cancellation requests must be submitted via email to info@vincecamuto.shop with your unique order number clearly stated in the email subject line.

2. 30-Day Standard Return Eligibility Window

All valid return requests must be submitted to info@vincecamuto.shop within 30 calendar days from the exact delivery date recorded by your shipping carrier. Any return request received after this 30-day cutoff will be automatically rejected with no exceptions.

2.1 Mandatory Item Condition Rules for Full Refund or Exchange

To qualify for standard returns, all merchandise must meet every requirement below upon warehouse inspection:
  1. Footwear (flats, short boots, tall boots, sandals): Unworn, no scuffs, dirt, sole abrasion, stains, odor or creasing; all original shoe boxes, dust bags, shoelaces, insoles, size tags and brand labels intact and included. No outdoor wear or walking test marks permitted.
  2. Handbags: Unused, free of scratches, stains, perfume residue, scuffs or indentations; all original dust bags, shoulder straps, crossbody chains, detachable charms, brand tags, protective plastic film and full packaging must be returned together.
  3. Jewelry (earrings, necklaces): Unworn, no tarnish, scratches or oxidation; all original gift pouches, jewelry cards, plastic protective wraps and product tags fully attached and enclosed. Hypoallergenic jewelry cannot be returned if worn against skin for hygiene reasons.
  4. Perfume & Fragrance Products: Sealed, unopened bottles with intact factory packaging, no broken seals, spilled liquid or missing caps. Opened, sprayed or partially used perfumes are non-returnable for strict hygiene regulations.
  5. All bundled accessories, gift boxes, tissue paper and promotional free gifts shipped with your order must be returned complete. Missing original packaging, tags or components will result in partial refund deductions or full return rejection.

2.2 Non-Returnable Final Sale & Hygiene Exclusions

The following items are permanently excluded from all return, exchange and refund services under all circumstances:
  1. Opened, sprayed, partially used or unsealed perfume bottles and mini fragrance testers due to hygiene restrictions.
  2. Clearance, flash sale items marked 50% off or higher on product listing pages; limited-edition seasonal accessories and discounted jewelry bundles labeled Final Sale.
  3. Worn footwear, handbags or jewelry with visible signs of daily use, makeup transfer, perfume stains, pet hair or water damage.
  4. Single replacement bag straps, jewelry clasps, shoe insoles and small individual accessory parts sold separately.
  5. Custom personalized items, engraved jewelry and gift-wrapped sets purchased with custom note requests.
  6. Goods damaged by improper storage, self-modification, accidental drops, liquid spills or improper cleaning after delivery.

3. Two Distinct Return Categories & Fee Rules

3.1 Voluntary Customer Returns (Change of Mind, Wrong Size, Disliked Style)

This applies when you initiate a return for personal preference with no factory defects or shipping damage:
  1. You are fully responsible for all return shipping costs to send merchandise back to our designated warehouse address provided by our support team. We do not provide free return shipping labels for voluntary returns.
  2. Original outbound shipping fees you paid at checkout are non-refundable, even if your original order qualified for complimentary shipping promotions.
  3. A flat 15% restocking fee will be subtracted from your total merchandise refund amount after our warehouse completes full item inspection.
  4. Refund formula: Final Refund = (Total product subtotal – 15% restocking fee) (original shipping charges and customer return postage excluded entirely).

3.2 Store-Caused Returns (Damaged Delivery, Defective Goods, Incorrect Items Shipped)

If your parcel arrives broken, contains manufacturing defects, or we shipped the wrong footwear, bag, jewelry or perfume variant:
  1. You must email info@vincecamuto.shop within 48 hours of delivery with clear unedited photos and videos showing damaged packaging, faulty merchandise or mismatched items plus your full order number.
  2. We will supply a complimentary prepaid return shipping label at zero cost to you with no return postage charges.
  3. No restocking fees will be applied. You may select either a 100% full refund including all original outbound shipping fees or a free replacement shipment of the correct undamaged product.
  4. For minor component defects such as broken bag clasps or tarnished jewelry hardware, we may ship free replacement accessories without requiring you to return the full item, at our sole operational discretion.

4. Step-by-Step Official Return Process

  1. Draft an email to info@vincecamuto.shop with subject line formatted as "Return Request – [Your Full Order Number]".
  2. Include all required details in your message: full legal name matching checkout records, delivery address, exact product name and variant, clear written return reason, and attached photos/videos for damaged or defective merchandise claims.
  3. Our customer service team reviews your submission within 24–48 business hours and replies with formal return approval, official warehouse return address or free prepaid shipping label for store-fault cases.
  4. Securely repack all items using original boxes, dust bags and protective packaging to avoid transit damage during return shipment; incomplete packages will fail inspection and receive partial refunds or rejection.
  5. Drop off your return package with the assigned courier within 7 calendar days of receiving our return instructions, then reply to the original support email with your return tracking number for our records.
  6. Our warehouse inspection team processes all returned goods within 5 business days after package receipt. You will receive an automated email with inspection results and confirmation of your pending refund or exchange arrangement.

5. Refund Processing Timelines & Payment Rules

5.1 Refund Payment Method

All approved refunds are issued exclusively back to your original payment account used at checkout, including credit cards, debit cards, PayPal and authorized digital wallets. We do not offer cash refunds, third-party gift card refunds or cross-payment method transfers unless you explicitly request store credit during your initial return application.

5.2 Standard Refund Timelines

  1. Warehouse inspection period: Up to 5 business days after we receive your returned parcel.
  2. Refund submission to payment providers: 1–2 business days after inspection approval.
  3. Bank or card statement posting delay: Additional 3–10 business days depending on your financial institution’s settlement schedule. VinceCamuto has no authority to speed up bank processing hold periods.

5.3 Partial Refund Scenarios

Partial refund deductions will apply under these conditions:
  1. Returned orders missing original shoe boxes, handbag dust bags, jewelry pouches, brand tags, or included free gifts: Deductions calculated based on individual component retail prices.
  2. Merchandise with minor cosmetic scratches, light stains or partial wear detected during inspection: 20% to 50% value deduction applied based on damage severity.
  3. Partial order returns that reduce your original cart subtotal below the free shipping promotion threshold: The complimentary shipping benefit will be reversed, and equivalent shipping costs deducted from your partial refund total.

6. Exchange Policy Terms

  1. Exchanges are only available for non-final-sale, unused, undamaged items submitted within the 30-day return window.
  2. Voluntary exchanges (wrong shoe size, mismatched bag color): You cover return shipping fees to send back the original product, while we cover outbound shipping costs for your replacement order. No restocking fees apply for exchange requests instead of monetary refunds.
  3. Store-error exchanges (damaged, incorrect shipped goods): We fully cover both return shipping and replacement delivery costs with zero fees for you.
  4. Replacement product stock availability is not guaranteed. If your requested exchange item is out of stock, we will offer a full merchandise refund as an alternative resolution.

7. Separate Limited Warranty Terms

This 30-day return policy only covers post-delivery satisfaction and shipping damage claims. After the 30-day window expires, all manufacturing defect requests fall under our limited product warranty, not return eligibility. Warranty service may provide discounted unit swaps or free replacement small parts but does not qualify for full monetary refunds. All warranty applications must be sent to info@vincecamuto.shop with your order number and defect visual proof.

8. Free Shipping Promotion Refund Adjustment

Complimentary standard shipping for orders meeting our minimum cart value threshold is a limited-time promotional benefit only and holds no cash refund value. If you return items that lower your original order subtotal below the free shipping requirement, the equivalent standard shipping charge will be subtracted from your final refund amount. All international customs duties, import taxes and brokerage fees paid upon delivery are permanently non-refundable under every return scenario, regardless of whether the return is customer or store-initiated.

9. Policy Modification & Dispute Resolution

VinceCamuto reserves the unilateral right to revise, update or adjust this Return & Refund Policy at any time without individual customer notification. All updated policy versions will be permanently published on https://vincecamuto.shop/pages/return-refund-policy with a revised Last Updated date displayed at the top of the page. Continued website browsing and order placement after policy updates take full effect constitutes your acceptance of all revised rules. All return, refund and chargeback disputes must first be resolved via written email correspondence with our support team at info@vincecamuto.shop for a minimum 30-day negotiation period before formal legal action may be pursued.

10. Official Return Support Contact

For all return applications, exchange requests, refund follow-ups, damaged goods claims and warranty inquiries, our exclusive official communication channel is:

Support Email: info@vincecamuto.shop

Official Website: https://vincecamuto.shop

All return-related emails receive a formal written reply within 24–48 standard business days during regular operating hours.

Shopify Page SEO Meta Title & Description (Direct Copy for Page Settings)

Meta Title: Return & Refund Policy | VinceCamuto Handbags, Perfume, Footwear & Jewelry

Meta Description: View our full return and refund policy for handbags, perfume, flat shoes, boots, short boots, sandals, earrings and necklaces. 30-day return window, restocking fees, damaged goods process and free shipping refund rules. Contact support at info@vincecamuto.shop.