Shipping policy

1. Global Free Standard Shipping Program

1. Free Shipping Eligibility Threshold: All orders with a pre-tax, pre-discount merchandise subtotal of $150 USD or higher automatically unlock free standard delivery to all supported domestic and international destinations.
2. Free Shipping Exclusions & Adjustment Rules:
   • If you return partial fashion items that lower your original order subtotal below $150 USD, the free shipping benefit will be fully revoked, and equivalent standard shipping fees will be deducted from your final refund amount in line with our Return & Refund Policy.
   • Expedited, express, overnight, and air freight delivery upgrades are never covered by free shipping, regardless of cart value; separate upgrade fees are calculated and displayed at checkout before payment.
   • Oversized large handbags, bulky tall boot sets, and multi-item jewelry/perfume gift bundles may incur dimensional surcharges even if your order meets the $150 free shipping threshold; all surcharge fees are clearly visible during the checkout process for full transparency.
   • PO boxes, military APO/FPO addresses, and remote isolated island territories qualify for free shipping but come with extended transit timelines of an additional 7–12 business days with no delivery speed guarantee.
3. Free Shipping Coverage Scope: Complimentary standard shipping includes basic tracking updates for handbags, footwear, perfume bottles, and jewelry; signature confirmation delivery is not included and must be purchased as an optional paid add-on at checkout.

2. Order Processing Timelines

1. Standard Processing Window: 1–5 consecutive business days (Monday to Friday). Weekends, national public holidays, Black Friday, Christmas, and site-wide flash sale peak periods extend processing to a maximum of 7 business days with no exceptions.
2. Daily Cutoff Rule: All orders submitted after our daily fulfillment cutoff time are moved to the next business day’s packing queue and will not be processed the same calendar day.
3. Shipment Confirmation Notification: Once your package is sealed, labeled, and handed to our contracted courier partner, an automated shipping confirmation email containing your exclusive tracking number will be sent to the email address linked to your customer account on https://vincecamuto.shop.
4. Backordered Item Handling: If any footwear, handbag, perfume, or jewelry style is temporarily out of stock, our support team will email you at info@vincecamuto.shop to confirm the restock waiting period, offer alternative product swaps, or process a full refund for the unavailable item at your request. We never ship partial orders without your explicit written consent via email.

3. Estimated Standard Delivery Transit Times

1. Domestic US Destinations: 3–8 business days after courier dispatch for free standard shipping orders.
2. Canada, United Kingdom, Australia, Mainland EU Countries: 7–15 business days transit window.
3. All Other Global International Regions: 10–22 business days transit time, subject to mandatory local customs inspection holds.
4. Rural & Remote Island Zones: Additional 5–10 business days added to all standard delivery estimates due to limited local courier infrastructure.
5. Holiday & Sale Season Delays: Major shopping holidays and our site-wide 50%–70% off clearance sales create widespread courier backlogs that extend all listed transit times without liability to VinceCamuto.

4. Paid Shipping Upgrade Options

1. Standard Paid Shipping (Orders Under $150): Dynamic rates calculated based on package weight, dimensions, and destination country, fully displayed before payment submission.
2. Express Expedited Air Shipping: Faster air courier transit with reduced customs hold risk, ideal for urgent fashion gift deliveries of perfume, jewelry, boots, and handbags.
3. Overnight Priority Shipping: Limited exclusively to contiguous United States domestic addresses; this service is unavailable for all international shipments.
   
   
   All paid shipping upgrade fees are fully non-refundable once your package has been dispatched to the courier, even if you later initiate a full or partial return of your fashion merchandise.

5. Customs Duties, Import Taxes & Cross-Border Charges

1. Customer Full Liability: All import VAT, customs duties, brokerage processing fees, border inspection surcharges, and local sales taxes imposed by your destination country’s government are the sole financial responsibility of the receiving customer. VinceCamuto will never cover, offset, or reimburse any cross-border government charges under any order scenario, including free shipping eligible bundles of handbags, perfume, and footwear.
2. Customs Inspection Delays: We hold zero control over customs holding periods, mandatory product screenings, random security parcel checks, or regional import bans for fragrances and leather goods. Any delivery delays caused by border authorities do not qualify for shipping credit, free reshipment, or monetary compensation.
3. Refused Shipments Due To Customs Fees: If you decline delivery to avoid paying import taxes, the package will be returned to our warehouse. All original outbound shipping costs (including reversed free shipping charges) plus return courier fees will be fully deducted from any applicable merchandise refund once the parcel arrives back at our fulfillment facility.
4. Fragrance Shipping Restrictions: Perfume and cologne products contain alcohol and are classified as restricted hazardous goods for air transport by many carriers. Some international regions prohibit liquid fragrance shipments entirely, and we reserve the right to cancel perfume orders to restricted zones and issue full product refunds.

6. Package Tracking & Delivered Missing Parcel Procedure

1. Real-Time Tracking Access: After dispatch, your unique tracking number is delivered to your registered email address, and you may monitor transit status anytime via the order history section of your customer account on https://vincecamuto.shop.
2. Marked Delivered But Undeliverable Parcels: If your tracking scan shows “Delivered” but you cannot locate your handbag, perfume, footwear, or jewelry package:
   • Double-verify the full shipping address you entered during checkout for typos, missing apartment numbers, or miswritten postal codes.
   • Inspect front porches, building mail lockers, lobby storage areas, and neighboring residential doorsteps where couriers commonly drop unattended fashion packages.
   • Contact your local courier branch directly using your tracking ID to request official proof-of-delivery photos or drop-off notes.
   • Submit a formal investigation request via email to info@vincecamuto.shop within 7 calendar days of the “Delivered” tracking timestamp, including your full order number and tracking code.
3. No Automatic Replacements For Delivered Orders: We will not resend duplicate handbags, perfume bottles, boots, or jewelry nor issue full refunds for parcels marked delivered by the courier until the carrier completes a full official lost parcel investigation.

7. Damaged Merchandise Upon Delivery Claims

1. Mandatory Reporting Deadline: If your fashion package arrives with broken perfume bottles, scratched leather handbags, scuffed boots, cracked sandal soles, or tarnished damaged jewelry, you must submit a damage claim email to info@vincecamuto.shop within 48 calendar hours of confirmed delivery.
2. Required Supporting Evidence: Your claim email must contain unedited, high-resolution photos and short videos showing:
   • Full exterior shipping box damage, tears, dents, or water staining;
   • Close-up clear shots of all broken, scratched, deformed, or leaking fashion merchandise;
   • All original shoe boxes, handbag dust bags, jewelry pouches, perfume packaging, tags, and included accessories shipped with your order.
3. Approved Damage Resolution Options: Once our support team verifies valid shipping damage evidence:
   • We supply a fully complimentary prepaid return shipping label with zero return postage fees for you to send damaged fashion goods back to our warehouse;
   • You may select either a 100% full merchandise refund or a brand-new complimentary replacement shipment with free standard shipping for all handbags, footwear, perfume, or jewelry items;
   • Minor broken accessories such as bag clasps, jewelry chains, or perfume caps may be shipped to you free of charge without requiring full product return, at our sole operational discretion.
     
     
     All damage claims submitted after the 48-hour reporting window without complete visual proof will be automatically denied.

8. Lost Or Stolen Shipment Process

1. Lost Parcel Definition: A shipment is classified as officially lost only when tracking data shows zero movement for 30 consecutive calendar days, or the courier issues a formal written lost parcel report to our support team.
2. Courier Investigation Initiation: Contact info@vincecamuto.shop with your complete order number and tracking ID to launch an official carrier trace investigation, which typically requires 7–14 business days to finalize.
3. Confirmed Lost Package Remedies: If the courier formally confirms your handbag, perfume, footwear, or jewelry order cannot be located in transit, you may choose one of two resolutions:
   • Full monetary refund of all merchandise costs to your original payment method with no shipping deductions;
   • A brand-new re-shipment of all ordered fashion items with complimentary standard shipping regardless of your original cart subtotal value.
4. Stolen Parcels At Delivery Address: If tracking confirms successful delivery but your package is stolen from your property, we require an official local police theft incident report attached to your support email before processing any replacement shipment or merchandise refund request.

9. Incorrect Shipping Address Liability

1. Full Customer Responsibility: You bear complete accountability for entering accurate, error-free shipping name, street address, apartment number, postal code, city, and country details during checkout. Misspelled street names, missing unit identifiers, or wrong regional codes result in misdelivered, delayed, or returned fashion packages with no compensation from VinceCamuto.
2. Address Modification Window: You may submit an address correction request via email to info@vincecamuto.shop only before your order is marked “Dispatched” with an active tracking number. Once the package has been handed to the courier, address change requests are not guaranteed and may incur additional rerouting surcharges charged to your order balance.
3. Undeliverable Returned Parcels: If your fashion shipment is sent back to our warehouse due to an invalid, incomplete, or unrecognizable customer-provided shipping address, all original outbound shipping fees (including reversed free shipping benefits) plus return courier delivery charges will be subtracted from any applicable merchandise refund.

10. Uncontrollable External Shipping Disruptions

• Severe natural disasters: hurricanes, wildfires, floods, heavy snowstorms, tornadoes;
• Global courier labor strikes, sorting facility shutdowns, carrier network outages;
• Government border lockdowns, temporary import bans, cross-border trade restrictions;
• Unsafe customer delivery locations with documented high parcel theft risk;
• Courier mishandling, sorting machine damage, and carrier operational human error.
  
  
  We will post website banner notifications to alert customers of widespread mass delivery disruptions when possible but are not obligated to issue shipping credits, free replacements, or monetary compensation for related inconveniences.

11. Oversized & Fragile Item Shipping Notes

12. Policy Updates & Official Support Contact

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